Service Manager Apprentice

Ensure that all company policies and procedures are adhered to To manage your own geographical area, which includes line managing the care and support workers when there is under performance or failure to adhere to company policy and procedure Undertake case reviews as directed by the Registered Manager. This may include care plan reviews, customer surveys and environmental assessments When required, carry out initial risk and needs assessments (person-centred plans) with all new customers and reviewing these at least annually Dealing with complaints, concerns and suggestions and following these through appropriately Train all new care and support workers in line with company policy Undertake supervisory visits with new staff members. This may include unannounced visits whilst care and support workers are working and supported visits with new staff to familiarise them with care practices for each customer Carrying out at least 3 monthly reviews/end of probationary and annual appraisals for all care and support workers in your team Ensure care and support workers are carrying out their roles to the highest standard and managing their performance where there are concerns Support the management team in developing the service. This may include attending staff meetings, attending external meetings and engaging in some marketing activity Manage the call times for all care and support workers and customers using the computerised rostering system and ensure all call times are entered at the correct time Ensuring adequate travel time is implemented in between every call Ensuring no calls are “crammed” unless there is an emergency situation Ensure all customers are communicated with properly and are informed of all changes to their package Ensure call monitoring is used effectively. Ensure that every care and support worker logs in and out at least 95% of the time Assess the social and health care needs of new customers, and maintain an ongoing assessment and review of all other customers Undertake direct domiciliary care if required. Assist customers in all aspects of their care needs, and provide supervision and attention where necessary

Training:

You will complete training with the training provider on a regular basis, typically either remotely, or a hybrid approach with some in-person sessions for opportunities for your assessor/tutor to observe your application of skills in the workplace.

You will meet with them for sessions on a monthly basis, and complete actions set in between these sessions with regular time provided in your working hours.

Training Outcome:

Qualified Service Manager.

Employer Description:

Avant was set up to provide high quality care and sustainable care services and to support people living in the
community. Avant are continually investing in quality, training and in improving the ways in which we work. We
want the company to be a great place to work and want all staff to help make this happen.
Avant would like to provide an excellent standard of support and care in the community and in care settings. We
aim to grow nationally across the UK and want to ensure that our staff and customers are at the heart of everything
we do.

Working Hours :
Monday to Friday - 9am - 5.30pm.

Skills:
Communication skills,Attention to detail,Customer care skills,Problem solving skills,Administrative skills,Team working,Initiative,Non judgemental,Patience