IT Technical Apprentice

Provide customer facing support for all colleagues across the business. Work alongside the IT Service Desk team but also liaise and support support the Infrastructure and Application teams. Provide first line support to all areas of the business, escalating to internal teams and 3rd parties where appropriate. Support other IT colleagues regarding major projects such as infrastructure and systems upgrades. Create and maintain knowledge articles and simple user guides to support self-service. Support new starters and leavers to ensure colleagues have the correct equipment, accounts and access from day one. Use approved AI tools to support ticket resolution, improve knowledge content and enhance the colleague experience.

Training Outcome:

Following successful completion of the apprenticeship, there are opportunities to progress into roles such as IT Support Technician, Service Desk Analyst, or Infrastructure Technician.

Connexus is committed to developing apprentices and, where possible, supporting them to continue their career within the organisation, with further training and progression into more specialised IT roles over time.

Employer Description:

Connexus is a rural housing association with its heritage in Shropshire and Herefordshire, providing good quality, affordable and safe homes that customers are proud to live in. We create inclusive neighbourhoods, sustainable rural communities, and provide services that support our customers to build a life in their home. The work our teams do is varied, and no two days are the same. 

Working Hours :
Monday to Friday, 9.00am to 5.00pm, with 1 hour for lunch.

Skills:
IT skills,Attention to detail,Problem solving skills,Team working