Customer Service Advisor
Customer Service Advisor Salary: £9.50 - £10.42 p.hour Contract: Temporary Ongoing Location Wythenshawe Hours: 37.5 hours per week – 5 days out of 7**YOU MUST BE AVAILABLE FOR AN IMMEDIATE START*Customer Service AdvisorEssential Skills
Previous experience in Customer Service / Retail / Sales etc is EssentialExperience in a Call Centre Environment would be beneficialData Entry would be beneficialExcellent communication skills.Communicate effectively in high pressure scenarios.Customer service orientated.Must be confident and courteous on the telephone and be able communicate effectivelyHas the ability to make proactive recommendations.Works well with a team environmentIs proactiveComputer Literate including CRM Systems, social media and Microsoft Office programs i.e.
Outlook, Word and Excel.
The RoleYou will be responsible for responding to customer communications, resolving customer issues as they arise and supporting in the development of improved customer experiences.
Duties will include...
Respond to customer communications via:- Calls and emails. Provide information to customers by verifying information and understand the requestTo provide a high level of customer service.Maintain a high degree of quality and accuracy in work.Liaising and developing a rapport with customers.To handle customer enquires in a professional and courteous manner.Work cross functionally with other departments.Able to manage own time and productivity effectively, to meet service requirements.Meet performance expectations
PROMAN acts as an employment agency for permanent staff and an employment business for temporary workers.
We recruit for roles based in Engineering, Technical, Warehousing, Manufacturing, Office, Logistics and Industrial.View our latest jobs today on our website http://www.proman-uk.com/ and follow us on LinkedIn.ComHThe UK has now left the European Union.
Any EU, EEA or Swiss citizens living in the UK that wish to remain in the UK post Brexit need to apply to the EU Settlement Scheme.
Although the closing date for applications was 30th Jun 2021, if you have not yet applied but believe that you would qualify under the EU Settlement Scheme, the Home Office have confirmed that they will consider late applications.
For further information please see https://www.gov.uk/browse/visas-immigration/eu-eea-swiss