Jewellery Sales Consultant

Are you a recent graduate, or early in your career, and looking for a rewarding role where you can develop commercial, client-facing and specialist industry skills? Are you bright, articulate and engaging, with the confidence to build strong relationships and the curiosity to learn about contemporary fine jewellery?

Catherine Jones of Cambridge is an independent, family-owned jeweller with more than 60 years' heritage. We are The Cambridge Jeweller. We specialise in distinctive, contemporary, fine jewellery, bespoke commissions, repairs, valuations and heirloom restoration.

This is an opportunity to discover and thrive in a specialist retail role in a wonderful industry. Working in an independent fine jewellery business offers a depth and variety of experience that is hard to find elsewhere. You will learn how a respected luxury business:

Builds long-term client relationshipsAdvises on all meaningful purchases od modest or higher valueManages bespoke commissionsWorks with goldsmiths, designers and workshopsDelivers exceptional service from first enquiry through to completion
 

The Role

You will work closely with new and returning clients, helping them choose a gift or trusting us with a commission, a repair or a redesign. You will take time to understand each client's needs and ideas, the occasion to be marked, offering thoughtful, informed and reassuring advice to achieve a sale or to complete an enquiry through to completion with the client's budget in mind.

You will liaise with goldsmiths, designers, workshops, manufacturers and suppliers in the day-to-day sales role or to monitor the work our clients have entrusted us. Every detail is recorded accurately and ensure clients are fully and reliably updated on their enquiry repair, special order or commission. They must deserve our trust.

The business continues to develop its own ranges, online presence and, internally, to digitise more of our work with a CRM system. There will also be opportunities to get involved in wider commercial and operational activities, giving you a broader understanding of how a successful luxury jewellery business is run.

Please note that this is a full-time permanent position, working Tuesday to Saturday.

Key Responsibilities

Welcome and engage clients in a warm, professional and consultative waySell fine jewellery, gifts, engagement rings, wedding rings and bespoke piecesHandle enquiries for repairs, valuations, re-modelling and special ordersTake accurate client, order and workshop detailsLiaise with makers, goldsmiths, designers, suppliers and workshops politely and constructivelyKeep clients updated throughout the sales, repair or commission processActively interact and engage with clients to create and conclude salesMaintain high standards of administration and client recordsSupport visual merchandising and the presentation of the retail spaceUse digital systems, including CRM, as the business developsContribute to the wider client experience, commercial activity and smooth running of the store

About you:

A warm, positive and professional approachExcellent spoken and written communication skillsConfidence discussing exquisite purchases of any price Strong attention to detailCommercial awareness and a target-focused mindsetA genuine interest in jewellery, design, craftsmanship or luxury productsGood administration and Microsoft Office skills (email, Word, Excel)Reliability, discretion and a supportive team approachAvailability to work Tuesday to Saturday in-storeEasy commuting distance from Cambridge

Desirable Experience

Educated to degree level or equivalentJewellery industry experience or qualifications, such as JET 1, JET 2 or JET 3Luxury, premium or consultative retail experienceKnowledge of gemstones, precious metals, repairs or bespoke commissionsExperience using CRM toolsVisual merchandising experience

Benefits

Salary of £30,000 to £35,000, depending on experienceAd-hoc discretionary bonusesPension contributions28 days' annual leave, including bank holidays or lieu daysProfessional development support, including recognised jewellery qualificationsSupportive team environment within a stable, established businessOpportunity to build deep jewellery industry knowledgeExposure to luxury sales, client advisory work, bespoke commissions and business operationsGenuine potential to grow into broader responsibility or future management involvement

How to Apply

Please apply with your CV and Hiring People will be in touch. If shortlisted, you may be asked to complete a short video interview.  Please be sure to check your JUNK/SPAM