Customer Service Representative Apprentice

Working closely with the Sales Account Managers, this role will include liaising with a wide variety of customers based across Europe. 

Key responsibilities:

Placing orders Pricing and working with price lists Credit/debit/invoicing/ rebates Month-end activities  Liaising with customers via different communication methods, i.e., phone, email, etc. Customer complaints - learn the customer complaint process and manage reporting Reporting - day-to-day and monthly customer service reports Experience/ exposure to Export markets and associated requirements and compliance required Process reviews and audits, writing up findings  General - filing, testing new systems, attendance at weekly and monthly meetings 

 

Training:

Level 3 Business Administration.

Fortnightly attendance at Riverside College, Widnes. 

Training Outcome:

Apprentices can look forward to strong long-term career opportunities within a leading industrial company. Upon successful completion, apprentices can progress into skilled roles, with opportunities for further career development within INEOS Inovyn. 

Employer Description:

INEOS Inovyn is a leading chemical company and part of the global INEOS Group. We produce essential raw materials, including chlorine, caustic soda, and PVC, which are used in everyday products such as healthcare equipment, construction materials, and energy systems. 
At INEOS Inovyn, we are committed to developing the next generation of talent through high-quality apprenticeships. We offer hands-on experience in a dynamic industrial environment, combining practical learning with structured training and career development opportunities. Apprentices benefit from working alongside experienced professionals, gaining valuable skills, and contributing to real-world projects from day one, while also learning whilst they earn. 

Working Hours :
Monday to Friday, 09:00 – 17:00 (45 minute lunch break). Fortnightly release to attend college.

Skills:
Communication skills,Attention to detail,Organisation skills,Team working,Strong verbal communication,Excellent written communicator,Persuasion skills,Numeracy skills,Well developed IT Skills,Capable of multi-tasking,Reliable,Flexible and proactive,Willing to learn,Positive attitude