Business Administration and Reception Apprentice

The successful candidate will support the smooth day-to-day running of the practice by delivering professional reception and administrative services across all departments.

Duties will include:

Handling patient enquiries Taking telephone calls Logging patient arrivals Care navigating patients to the appropriate service Booking appointments Using the electronic appointments system

Additional responsibilities include;

Providing general administrative support Maintaining accurate patient records using a clinical system Scanning documentation Handling incoming and outgoing mail Communicating with patients via telephone, email, online consultation systems, or letter as required The role will also involve using Microsoft Excel and Word to complete tasks set by the Practice Manager and/or Operations Manager

This is an excellent opportunity to develop valuable administration, communication, and customer service skills within a professional healthcare environment.

This list is not exhaustive, and you will be expected to perform different tasks as necessitated by the management team that are relevant to your role within the company to meet the overall business needs. 

Training:

As a Business Administration Apprentice, you will complete the following qualifications as part of your Apprenticeship:

Level 3 Business Administrator Standard Apprenticeship You will also develop the skills, knowledge and behaviours required to work within an office environment This apprenticeship is delivered in the workplace and 6 hours of your working time will be dedicated towards training and learning new skills You will be allocated a tutor who will provide you with personal support and assessment at pre-arranged times Assessment is through a variety of methods including observations in the workplace, witness testimonies, product evidence and professional discussions. All evidence will be logged to your electronic portfolio 

Training Outcome:
Whilst we cannot guarantee a role at the end of the programme, as a surgery there may be future progression for the right candidate within the NHS

Employer Description:
We are a well established, friendly GP practice based conveniently in the heart of the historic town of Pontefract in West Yorkshire. We aim to provide a first class modern and responsive service to our practice population, and to help them maintain good health and the best quality of life possible. We have a team of GP's and nurses supported by Health Care Assistants, a practice manager and an administration team to help us achieve this. In addition to GP consultations the practice offers a comprehensive range of clinics and healthcare services.

Working Hours :
Monday - Friday, times to be confirmed at the interview.

Skills:
Communication skills,IT skills,Organisation skills,Customer care skills,Administrative skills,Team working,Initiative,Patience