Customer Service Apprentice

As part of the apprenticeship, you will support the Customer Service team with a variety of administrative, customs and operational activities, helping to ensure customer deliveries run smoothly from start to finish.

Your responsibilities will include:

Supporting the management of transport orders from customer request through to delivery Building positive relationships with customers and internal departments through professional communication Assisting with customs administration and ensuring documentation is accurate and completed on time Inputting and maintaining accurate customer, operational and financial records within internal systems Liaising with Operations, Logistics, Finance and Sales teams to support smooth service delivery Assisting with problem solving, customer queries and service issues Supporting KPI reporting, operational updates and customer information Learning how service performance, transport planning and customer expectations are managed Developing an understanding of logistics processes, customer requirements and commercial impacts Supporting continuous improvement initiatives and identifying opportunities to enhance customer experience

Throughout the apprenticeship, you’ll gain a strong understanding of how our Customer Service and Operations teams work together to deliver innovative logistics solutions and excellent customer service.

Training Outcome:
Customer Service Advisor role

Employer Description:

Royal Den Hartogh Logistics is a leading logistics service provider for the chemical, gas, polymer, and food industries. Founded in 1920 in the Netherlands, our family-owned company strongly focuses on safety and sustainability. Together with our customers and suppliers, we develop smart logistics solutions that contribute to a more efficient supply chain. We operate worldwide with 54 locations in 27 countries. Our team consists of over 2,600 employees, and we manage a modern fleet of 25,000 tank containers, 5,000 dry bulk containers and trailers, 575 tank trailers, and nearly 900 trucks.

Working Hours :
Monday - Friday, 8.30am - 5.00pm with one hour for lunch.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience