Business Administrator Apprentice (Repairs)

Sitting within the Housing, Neighbourhoods and Building Services directorate, you will be directly reporting to and supporting the Head of Building Repairs by supporting the administration and governance of the Building Repairs Service.

The service comprises undertaking response repairs across our varied 17,000 housing stock and 900 corporate buildings to maintain and improve our properties.

The range of duties undertaken in the role will be varied and ensure the running of an efficient and effective service. Tasks may include, but are not limited to:

Arranging and providing administrative support in meetings, including the production of agendas, meeting minutes, risk registers and management of action logs. Uploading and monitoring information on our IT systems, for example, ensuring the repairs and stock database is updated with complaints and survey reports. Supporting with collating and preparing data for financial and performance measures across the service. Supporting with general administrative duties, including sending letters, raising orders, assisting with organising recruitment, auditing data for accuracy, managing calendars & emails of senior staff, etc.

Training:

You will be undertaking the Level 3 Business Administrator Apprenticeship Standard and fully supported by HTP Apprenticeship College.

You will be developing Knowledge, Skills, and Behaviours in the following areas:

IT Record and Document Production Decision Making Interpersonal Skills Quality Planning Project Management Business Processes

As part of the off-the-job training, you will complete a portfolio of evidence, attend online workshops, have time to study independently, undertake research and write assignments.

The apprenticeship is assessed independently at the end of the practical training. The assessments include an online multiple-choice test, a business project and presentation and a professional discussion based on a portfolio of evidence.

Training Outcome:
This is a fixed-term apprenticeship contract

Employer Description:

Portsmouth City Council’s Housing, Neighbourhoods and Building Services directorate plays a vital role in maintaining safe, sustainable, and supportive communities across the city. The directorate oversees council housing, estate management, repairs, maintenance, building safety, and community services. It works to provide high quality homes, respond to housing needs, tackle anti-social behaviour, and improve neighbourhood environments. Teams within the directorate also manage construction projects, compliance with housing regulations, and support for vulnerable residents. By working closely with tenants, contractors, and partner organisations, the directorate helps ensure residents have access to secure housing, reliable services, and well maintained public spaces throughout Portsmouth.

Working Hours :
Monday- Friday, with hours typically between 8:30am and 5.00pm, with some flexibility.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative