Customer Service Apprentice

Supporting patients face to face on the front reception desk and over the telephone Welcoming patients and visitors, in person in a friendly and helpful manner Signposting patients to the right clinician or service Provide administrative support Entering information into patients records by computer Ensuring correspondence, reports and results are filed promptly, to maintain a thorough knowledge of all Practice procedures and policies Participate fully as a team member and attend all mandatory staff training Taking responsibility for maintaining own personal development Maintaining a high level of confidence and confidentiality when dealing with patients’ information and data in line with the practices confidentiality policies

Training:

Apprentices will be allocated a Trainer Assessor and training will be
planned and delivered in conjunction with the employer to meet
the individual needs of the apprentice.

The apprentice will spend 20% of their working hours in off the job
activities and training.

On the job and off the job training will be delivered in the
workplace.

Training Outcome:

Potential full-time position within the practice.

Employer Description:

Castle Medical Group is a leading GP practice in the heart of North
West Leicestershire. Serving the population of Ashby-de-la-Zouch
and nearby villages, offering friendly and personalised healthcare.
The team delivers high-quality, patient-centered care to individuals
and families.

Working Hours :
Rotating weekly between AM and PM shifts, aligned with practice operations (morning shift 7.30am - 3.30pm afternoon shifts 10.30am - 6.30pm). Monday - Friday. Breaks: Includes a 30 minute unpaid lunch break and a daily 15 minute paid rest break.

Skills:
Communication skills,Attention to detail,Organisation skills,Problem solving skills,Team working,Initiative,Non judgemental,Patience,Confidence