IT Apprentice

Remote support Software problem solving and fixing especially related to malicious software infections Dealing with customers to identify their needs and requirements Generic IT repairs for customers In-house repairs around the shop

Training:

Velocity apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, they will provide the skills necessary to succeed in the workplace and to expand future career prospects.

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their programme.

Successful completion of this apprenticeship gives you an accredited Level 3 IT Support Technician, with training in how to:

Install and configure relevant software and hardware as appropriate for example: mobile apps, printers, projectors, scanners and cameras Address IT issues by prioritising in response to customer service level agreements Administer security access requirements and permissions for stakeholders escalating as necessary for example password resets Support the roll out of upgrades or new systems or applications

Functional Skills in English and maths if required.

Training and training location to be confirmed.

For a full list of programme modules visit: velocity-pt.co.uk

Training Outcome:

The role offers long term security and the opportunity to progress into a permanent position.

Employer Description:
Elite PC Systems is a computer repair shop based in Chester, which provides IT support for customers across the whole of the UK for our data recovery, remote support and computer repair services.

Working Hours :
Monday to Friday between 9am - 5:30pm.

Skills:
IT skills,Customer care skills,Problem solving skills,Networking knowledge