Business Administrator Apprentice

The Business Administrator Apprentice is a key role within Cheshire
West and Chester Council’s Public Protection Service, part of the
Environment & Communities Directorate.

This apprenticeship offers the opportunity to gain hands-on
experience in a busy office environment, supporting large-scale
communications and high-volume work. You will develop key
administrative skills, learn how to manage priorities, and build
confidence working as part of a professional team within a public
service.

This role is essential in undertaking a variety of admin activities to
support a busy Licensing Team. The team covers a wide range of
licensing applications including taxis and private hire, alcohol and
gambling premises, street trading, and other general licensing and
registration matters. This is in addition to carrying out general
administrative duties and dealing with customer enquiries.

You will receive support from the Inclusive Employment Manager,
along with guidance from a dedicated Apprentice Programme Tutor
and work place mentor throughout your apprenticeship.

Upon successful completion of the Level 3 Business Administrator
Apprenticeship Standard, and subject to performance review, you
will progress into the substantive post of Licensing Process Officer.

This is a hybrid role, with time spent working in Council Hub
buildings and the option to work from home. learning, and
assessment requirements.

Notwithstanding the detail in this job description, in accordance
with the Council's Flexibility Policy the job holder will undertake
such work as may be determined by the Director / Corporate
Manager from time to time, up to or at a level consistent with the
Principal Responsibilities of the job and in any location within
Cheshire West and Chester.

With appropriate support and supervision, the Apprentice will:

Undertake licensing processing duties within legislative timescales and within customerservice standards Develop and maintain an expertise in an area of licensing designated to the post and to attend relevant training courses as directed to maintain individual competences Provision of high quality advice and support to businesses and individuals to facilitate effective service delivery and to promote a
safe and healthy environment in accordance with service standards and the Directorate’s overall strategic direction, policies and objectives Assist the Senior Licensing Process Officer in the preparation of files and reports for Licensing Committee and Licensing Sub
committee Assist the Senior Licensing Process Officer in the preparation of statutory returns and management information within specified
timescales To monitor individual performance to ensure allocated targets are met in accordance with the Sectional priorities and advise
management of any underperformance Provide operational support to any other areas of the Service, Directorate or Council as directed by the Section’s management Through personal example, open commitment and clear action, value and celebrate the diversity of Cheshire West and Chester’
communities, ensuring equality of access and treatment in employment and service delivery To undertake any other duties and responsibilities commensurate with the grade and individual competences

Training:

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying on employer sites or via Microsoft Teams. Delivery is to be discussed with the training provider and the hiring manager must suit operational needs.

Training Outcome:

On successful completion of the apprenticeship, the post
holder will progress to the substantive post of Licensing Process Officer. This Apprenticeship has a permanent contract of employment. 

Employer Description:

Our work spans over 3,900 colleagues across hundreds of roles, professions and services, making us one of the most diverse and complex employers in the region. We are responsible for delivering a wide range of essential public services and strategic priorities that shape the places, communities and lives of our residents every single day.

From frontline delivery to professional, technical and corporate roles, our organisation brings together expertise from across disciplines to respond to the evolving needs of our borough — supporting people, strengthening communities and driving long-term change at scale.

Working Hours :
Normal operating is Monday - Friday 9.00am - 5.00pm. As this role is contracted at 18 hours per week, the overall duration of the apprenticeship may be extended to ensure you have sufficient time to complete all training.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Excel