Customer Service/Admin Apprentice

Answering calls; communicating with patients/other visitors in person Assisting with appointments Assisting with day-to-day enquires Liaising with staff members

Training:

Level 2 Customer Service Practitioner Apprenticeship Standard:

Functional skills in maths and English (if required) End-Point Assessment (EPA) One-to-one tutor assessor support in the workplace Attending weekly classes covering health and safety and equality and diversity and working towards completing the EPA

Training Outcome:
The successful candidate will be given the opportunity of full-time employment upon completion of the apprenticeship

Employer Description:
The practice aims to provide and maintain comprehensive and personalised patient care and service that is evidenced based, taking into consideration the available NHS resources. We aim to continue to improve the personal development of all staff to achieve our mission.

Working Hours :
Monday- Friday, shifts to be confirmed.

Skills:
Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills