Income Team Apprentice

To deal with telephone queries and correspondence from tenants in respect of Welfare Reform and their rent accounts To provide administrative and clerical support to the Income Recovery Team, such as scanning, printing, filing documents and data entry Reception duties including attendance at meetings To collect, collate and input data and update computerised and manual systems as required To access IT systems to generate letters, reports and associated documents To help provide support to tenants to enable them to become more financially, digitally and socially included Write formal letters and other correspondence as required Any other duties as assigned and deemed commensurate with the grade and overall responsibility of the post Operate according to the Council’s corporate values, code of conduct and employee competencies Take responsibility for personal health and safety and have regard to other persons who may be affected by the performance of the duties of the post, in accordance with the provisions of Health & Safety legislation and relevant Council policies and procedures Exercise proper care in handling, operating or safeguarding any equipment, vehicle or appliance provided, used or issued for the performance of the duties of the post Have a commitment to and understanding of the Council’s approach to equality and diversity Comply with all relevant Council policies and procedures including financial regulations, HR policies / procedures, Data Protection, Freedom of Information Act and ICT Codes of Practice Adhere to relevant working practices, methods and procedures and undertake relevant training and development as required and respond positively to new and alternative ways of working Carry out any other reasonable duties and responsibilities commensurate with the grade and level of responsibility of the post Engage with digital models of service delivery and support the implementation of digital working methods

Training:
We host supporting workshops regularly throughout the apprenticeship which you will attend in person at our designated training site/campus These workshops are carefully designed to support the learning required throughout the apprenticeship programme You will work with expert assessors and tutors to develop new knowledge, skills and behaviours within the profession You will experience a blended learning model

Training Outcome:
Permanent role within the company for the right candidate upon completion of the apprenticeship 

Employer Description:

As one of the largest employers in the area we offer a wide range of services across the district including housing repairs, parks and green spaces, neighbourhood wardens, environmental health, planning and customer services to name just a few.
We are located near to the M1 and most of our sites are on a bus route or are within walking distance of a train station.

Working Hours :
Monday - Friday, Shifts to be confirmed.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Logical,Creative,Initiative,Non judgemental,Patience