Customer Service Specialist Apprenticeship

Welcoming customers and checking families into sessions Operating the till and taking food and drink orders Supporting the café with barista duties (full training provided) Maintaining high standards of cleanliness across all areas Assisting with general organisation and daily operations Supporting kitchen staff when needed Helping to host and run children’s birthday parties (mainly weekends) Ensuring a safe, enjoyable environment for children and families

Training Outcome:

After completing a Customer Service Specialist Apprenticeship, learners can progress into roles such as Senior Customer Service Advisor, Team Leader, Customer Experience Manager, Account Manager, Sales Executive, or Operations Supervisor. They may also progress onto higher-level apprenticeships in management, business, or customer service.

Employer Description:

Mini Villagers was created with one simple idea in mind, to build a beautiful space where children can play, imagine and learn, while parents relax and enjoy quality time together

As a proud family-run business, every part of Mini Villagers has been created with love, care and attention to detail. From our thoughtfully designed role play village to our welcoming café, we wanted to create somewhere that feels warm, safe and special for the whole family.

Working Hours :
Monday to Friday, 9am to 5pm, shifts, may work evenings and weekends.

Skills:
Communication skills,IT skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Patience