ICT Apprentice

· Act as a first point of contact for client support queries via phone, email, and ticketing systems

· Accurately log, monitor, and manage support requests through to resolution

· Liaise with clients to understand issues and provide functional support where appropriate

· Escalate technical or complex issues to development teams with clear and complete information

· Take ownership of assigned issues and follow them through to completion

· Communicate progress and updates clearly to clients and internal teams

Training Outcome:

The successful candidate may be chosen to have a full-time role after completing their apprenticeship

Employer Description:

Stopford is an international energy and environment consultancy providing innovative multidisciplinary solutions to a global market from our North West base. For over 35 years we have been serving the requirements of a multi-national client base from our team of industry leading experts.

Working Hours :
Monday to Friday, 9am-5pm

Skills:
Communication skills,IT skills,Problem solving skills,Team working,Initiative