Service Manager

SERVICE MANAGER

Location: Banff, Alberta

Salary: Starting at $95,000+
Bonus: Performance-based bonus potential
Benefits: Comprehensive medical, dental, vision, life & disability insurance, company-matched pension, RRSP, transit reimbursement, complimentary meals, hotel discounts, and extensive career development opportunities.

I am hiring on behalf of a luxury, internationally recognized five-star hotel for a Service Manager position.

This leadership role is responsible for overseeing a premier food & beverage operation, ensuring exceptional guest experiences, strong financial performance, and the development of a high-performing service team.

Key Responsibilities:

• Lead day-to-day service operations with a focus on guest satisfaction and operational excellence
• Support budgeting, forecasting, labor management, payroll, and cost controls
• Recruit, train, mentor, and develop service colleagues and supervisors
• Drive revenue growth through service initiatives, upselling opportunities, and guest engagement
• Partner with culinary and beverage teams to maintain exceptional product quality and service standards
• Ensure outlet standards, cleanliness, atmosphere, and presentation consistently exceed expectations
• Monitor inventory, purchasing, and operational efficiencies
• Ensure compliance with health & safety, food safety, liquor licensing, and company standards

Ideal Background:

• Previous leadership experience as a Service Manager, Assistant General Manager, Restaurant Manager, Lounge Manager, or similar role
• Strong operational and financial acumen
• Experience leading teams in a luxury, upscale, or high-volume hospitality environment
• Excellent communication, coaching, and leadership skills
• Proven ability to drive guest satisfaction and team engagement
• Experience with hospitality systems such as Micros, Avero, or similar platforms is an asset

Industry: Luxury Hospitality / Food & Beverage
Work Authorization: Must be legally eligible to work in Canada