Customer Support Specialist

 Job Title: Customer Support Specialist Location, Aylesbury, HP21 - Onsite parking, next to Aylesbury Station - HYBRID WORKINGStart 20th February 20231 x day in the office - the rest from home once training has completedSalary: £21,500 - £24,000per annum depending on experience9-5pm - 10am-6pm Monday - Friday   The Business:Our client administers a range of pet insurance policies including those on behalf of The Kennel Club and other affinity partners, providing peace of mind for owners and the best possible care and protection for their pet.The RoleTo respond appropriately to all customer enquiries Main Responsibilities & Duties:• Handle all rentention and renewal calls, both inbound and outbound, to ensure optimal rate of retained and renewed policies • Outbound calling including but not limited to rentnetion and renewal, bredders, requesting information for claims and underwriting of new policy applications.• Objection handling, policy cancellations, premium increases and claims decisions.• Answer all customer incoming calls efficiently and professionally at all times• Escalation point for complex queries and carry out investigations to find the satisfactory resolution  Key Skills & Attributes:• Effective questioning and listening skills.• Good organisational and interpersonal skills.• Ability to work under pressure and to tight deadlines.• Computer literate (MS Office) with keyboard skills.• Precise comprehension and ability to communicate clearly in both verbal and written form.• Ability to work to agreed performance targets.• Ability to work independently and as part of a team To apply please contact Kylie Ross 07966 225870 or email - kylie@cpi-selection.co.uk for a informal chat