Apprentice PSH Enforcement Case Support Officer

Provide business and legal support to the City Law and Governance Colleagues, including handling a wide range of queries relating to private sector housing enforcement, selective licensing, HMO licensing, and landlord / tenant regulatory compliance, managing calls, correspondence, and coordinating meetings Liaise with compliance, investigation, and enforcement officers across Selective Licensing, HMO Licensing, Housing Enforcement, and wider Private Sector Housing teams during case review meetings, ensuring the quality assurance of evidence packs, inspection reports, and all supporting documentation. This can include reviewing evidence bundles against case facts in relation to offences under the Housing Act 2004, Renters’ Rights Act, Management of Houses in Multiple Occupation Regulations, Licensing Schemes, Civil Penalties, Community Protection Notices (CPNs), and other statutory breaches to support robust enforcement and prosecution action Prepare case documentation including notices, schedules of non-compliance, disclosure lists and correspondence to defendants, courts, tribunals, landlords, agents, and opposing solicitors Draft and prepare formal letters and legal correspondence for courts / tribunals, solicitors, witnesses, landlords, agents, and external partners on behalf of the Legal team Prepare comprehensive case bundles for court and tribunal proceedings (e.g., First-tier Tribunal, Magistrates’ Court), ensuring accuracy, completeness, and compliance with procedural requirements Attend court and tribunal hearings alongside the Legal team, taking detailed notes, supporting evidence presentation, and coordinating follow up actions arising from judgments, directions, or adjournments Liaise with the PSH Lead Engagement Officer and Liverpool City Council’s Communications Team to prepare press releases following enforcement action, successful prosecutions, civil penalty determinations, or tribunal outcomes, as well as dealing with media enquiries from local and national press

Training:
Training delivered via online classroom Regular calls and meetings with your work coach

Training Outcome:

Possibility of permanent position (subject to funding).

Employer Description:

The city of Liverpool is world-famous for its cultural offer, and our greatest asset is our people. Our residents deserve the very best from those who serve them and have a council they can be proud of - and you can help play a part in this. We value our employees and aim to create a positive, progressive, and open work culture that supports everyone to thrive.

Working Hours :
Monday - Friday (Times to be confirmed).

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Team working