Customer Service Practitioner Apprentice

Answer telephone enquiries Act as a first point of contact to visitors to the Bradbury Centre Welcoming visitors and using a sign in and out process Manage initial enquiries, accurately record details in a CRM system and forward information to relevant staff Contact service users to support service delivery Booking of meeting rooms. Cash handling, issue of receipts and recording all payments received Ordering of stationery and monitoring stock Filing, photocopying and word processing within the general office as required including data input Scan, save and dispose of documents as requested and in accordance with GDPR Stamp and record all incoming mail and despatch to staff members and ensure that all outgoing mail is franked and processed accordingly Maintain and update leaflet displays and monitor stock To follow all organisational Safeguarding policies and procedures To follow all GDPR procedures and principles To abide by all policies and procedures of Age UK Sunderland, including being aware of and responsible corporately and as an individual for Health and Safety policy To undertake all reasonable tasks, in keeping with the level of responsibility of the post, as requested by the CEO

Training:
Level 2 Customer Service Practitioner Safeguarding Training CharityLog Training (CRM system) All training will be completed on site at the Bradbury Centre

Training Outcome:
There will be the possibility of full time employment upon successful completion of the apprenticeship

Employer Description:

Age UK Sunderland is a strong, local and independent charity run by and for the people of Sunderland. We support older people throughout the city through the provision of quality services and by campaigning on issues that affect them.

Age UK Sunderland aims to promote the well-being of all older people throughout the City of Sunderland, improve their quality of life and help them maintain independence.

Working Hours :
Monday -Friday, 10.00am - 5.00pm with a 1 hour lunch break.

Skills:
Communication skills,IT skills,Organisation skills,Customer care skills,Administrative skills,Team working,Non judgemental,Patience