Desktop Support Engineer Apprentice

An exciting opportunity has arisen at the National Housing Federation (NHF) for a Desktop Support Engineer. The NHF is the voice of housing associations in England. We are the trade body to almost 600 housing associations, who have grown from philanthropic roots to provide 2.6 million homes to around six million people.

Key elements of the role:

Complete responsibility for the helpdesk queue.  Taking ownership of all calls logged and working with ICT team members to find an effective resolution. Installing, troubleshooting, diagnosing, maintaining, upgrading and auditing all applications, hardware and equipment to ensure optimal workstation performance. Working with the ICT team to ensure the NHF's ICT infrastructure is effective, up to date, secure, resilient, able to support the current environment but also capable of providing for future developments in technology. Ensuring that all systems and configuration documentation is kept up-to-date.

Training:

Information Communications Technician Level 3 Apprenticeship Standard.
You will also receive full training and support from the Leep Talent Apprenticeship Team to increase your skills.

Training Outcome:

Potential full-time position for the right candidate after completion of the apprenticeship.

Employer Description:

We are the voice of England’s housing associations.

Our housing association members provide homes for around six million people, and are driven by a social purpose: providing good quality housing that people can afford.

We support our members to deliver that social purpose, with ambitious work that leads to positive change.

Working Hours :
Monday - Friday (9:00am - 5:30pm) Shifts TBC

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Analytical skills,Logical,Team working,Creative,Initiative,Motivated,Can do attitude,Tech Savvy,Hardware and Software,Troubleshooting,Passion for IT