Claims Handler Apprenticeship

Support customers following an incident when they need assistance most Guide customers through their claims journey from start to finish Help customers log their claim as part of the First Notification of Loss (FNOL) process Assist customers in understanding and navigating the claims process Handle customer interactions over the phone Support claim activities during the first three days of the claim lifecycle Act as a case handler, managing and progressing claims Deliver a high-quality customer experience at every interaction Show empathy and understanding towards customers’ situations Work towards team and individual performance targets

Training Outcome:

After completing the programme, you could progress to:

Level 4 apprenticeships, such as Insurance Professional, Counter Fraud, or other pathways Specialist roles across different areas of claims Leadership, technical or customer‑focused positions 

Employer Description:

Hastings Direct is a fast growing, agile, digitally focused general insurance provider of products and services to over 2.8 million customers in the UK, employing over 3,400 colleagues. Our vision – to be the best and biggest digital insurance provider in the market. It's our attitude and the way our business works that makes us different. We focus on getting it right for our colleagues, customers, company and community. It's a dynamic, flexible, fun and constantly changing environment.

Working Hours :
Monday to Friday, on a rotational shift pattern between 08:00 and 19:00.

Skills:
Problem solving skills,Patience,Motivated,Enjoy talking to people,Stay calm,Keen to learn