Apprentice Customer Service Advisor

Greeting customers in person, by phone or online, and responding to enquiries about vehicles, bookings and services Coordinating appointments, service bookings and handovers, working closely with sales, service and parts teams Updating customer records and using internal systems to track enquiries, jobs and follow ups Supporting the sales and service teams with administrative tasks such as paperwork, invoices and documentation Following up with customers to check satisfaction, resolve issues and ensure a high standard of service Contributing ideas in team discussions to improve customer experience and daily operations

Training Outcome:
Full-time role for right applicant

Employer Description:

Arthurs Motor Group is a long-established, family-owned dealership proudly serving Newtown (Powys), Oswestry (Shropshire), and Wrexham (North Wales). Since acquiring the business in 1979, the current owners have built a reputation for exceptional customer service, deep automotive expertise, and enduring community relationships.

Working Hours :
Tuesday - Saturday, 8.30am - 5.30pm, 1 hour lunch break.

Skills:
Communication skills,IT skills,Customer care skills,Adaptable