Customer Service Apprentice

Provide practical evidence of learning to support a formal qualification. To undertake a development programme leading to a National Qualification as part of an apprenticeship and to actively participate in their own development plan to be agreed with the line manager and the assessor. To work alongside experienced professionals, learning all aspects of business administration and customer service, and becoming part of an efficient team To demonstrate a positive, enthusiastic, committed and flexible attitude towards work, team members, colleagues and other persons. To communicate with council customers by phone, email or face-to-face. To effectively use ICT in carrying out duties  Taking telephone messages and/or dealing with telephone calls. To maintain confidentiality and discretion in compliance with the Data Protection Act Undertake such other duties commensurate with the grade of post as may be properly assigned by the Head of Service. Work where tasks are interchanged but the programme of tasks is not normally interrupted. Responds to queries and complaints. Adopt a proactive problem-solving approach. Have confidence to deal with difficult situations. Know when it is appropriate to seek guidance from a line manager. Provide constructive ideas and feedback on the apprentice programme

Work with guidance and within set procedures, but with the scope to make creative suggestions for improvement to be referred to the Senior Business Support Officer.

Training:
Cirencester College  Customer Service Specialist Level 3 

Whilst the majority of training will take place at the employers' premises, there will be occasional attendance required at Cirencester College.

Training Outcome:

Potential for a full-time role once the apprenticeship has been completed. 

Employer Description:

Stroud District Council is the local government authority for the Stroud district in Gloucestershire, England, headquartered at Ebley Mill.

Working Hours :
37 Hours per week.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Initiative