Business Administration Apprenticeship

Customer Service & Communication

Answer incoming telephone calls professionally and direct enquiries appropriately  Respond to customer emails promptly and professionally  Take messages accurately and ensure follow-up actions are completed  Provide excellent customer service to clients, tenants, landlords and letting agents

 

Administration & Office Support

Register new clients and maintain accurate customer records  Update internal systems, spreadsheets and databases  Manage incoming and outgoing post  Scan, file and organise paperwork and digital records  Prepare documents, letters and reports when required  Order stationery and office supplies 

Scheduling & Operations

Book plumbing, heating and maintenance appointments  Support scheduling of engineer diaries  Confirm appointments with customers Assist with job tracking and ensuring works are completed on time  Organise company vehicle servicing, MOTs and repairs  Keep fleet records up to date 

Compliance & Certification

Schedule and process Gas Safety Certificates received from letting agents  Register boilers and hot water cylinders with manufacturers and relevant authorities  Maintain warranty documentation and certification records  Monitor renewal dates for servicing, MOTs and compliance checks  Help maintain health & safety records and training logs 

 

Finance & Business Support

Assist with raising invoices  Support chasing outstanding payments politely and professionally  Help update timesheets and engineer hours records  Assist with monthly reporting and KPI data  Support directors and management with admin tasks  Any other generic administration duties as requested

Training:

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

Training Outcome:

Full-time post following completion of the apprenticeship programme.

Employer Description:

At GreenSmart property services we pride ourselves on the high standard of our work and the excellent customer service we aim to provide. We have a vast knowledge of all things plumbing and heating and are always more than happy to help you as much as we can along the way.

We are very particular about who we employ and only seek the very best talent, with an innate passion for delivering a memorable customer experience. For every challenge, there is at least one person who is negatively impacted as a result. We strive to deliver solutions that put the end user first and never push a product that isn’t quite aligned to our customers needs.

Working Hours :
Monday - Friday, 9am - 5pm

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Team working,Friendly,Professional,Reliable,Punctual