Level 2 Customer Service Practitioner apprentice

Welcoming patients and managing reception enquiries Booking appointments and directing patients to the appropriate service Handling telephone calls in a professional and timely manner Managing patient records and updating information on clinical systems Supporting administrative tasks including prescriptions, referrals, and correspondence Assisting with patient registrations and document management
Maintaining a clean, safe, and organised reception area Supporting the wider team to ensure smooth day-to-day operations

Training Outcome:

Progression for the right candidate.

Employer Description:

We are a very friendly local family practice and we pride ourselves on being able to offer a more personalised service to our patients. Our practice is highly patient focused and we have a multidisciplinary approach to patients’ health care.

Working Hours :
Monday, 08:00 - 18:30. Tuesday, 08:00 - 18:30. Friday, 08:00 - 18:30.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Team working