Customer Experience Apprenticeship

As a customer experinace apprentce at Thirteen, you’ll be supported throughout your apprenticeship to:

Provide support to our Customer Experience and Touchpoint teams Assist with delivering a high-quality service to customers Carry out a range of administrative tasks and support day-to-day team activity Interact with customers through a variety of communication channels Learn how to build positive relationships with customers and colleagues Support accurate record keeping and data management across systems Work collaboratively with internal teams to resolve customer queries Take part in training, college learning and team activities You’ll also learn how to communicate confidently and professionally, ensuring every customer interaction is handled with care and respect

Training Outcome:
Career opportunities after your apprenticeship - many of our apprentices go on to build long-term careers with Thirteen after completing their qualification

Employer Description:

Thirteen Group is one of the largest housing associations in the North East, providing homes and services to support local communities.

We’re committed to investing in people and creating opportunities for future careers, which is why our apprenticeship programmes are such an important part of what we do.

You’ll be joining a friendly and supportive organisation that values learning, development and helping you build a career you can be proud of.

Start your career with Thirteen, be a part of our vision to improve lives every day.

Working Hours :
Monday - Friday, Shifts to be confirmed.

Skills:
Communication skills,IT skills,Organisation skills,Team working,Initiative