Customer Engineering Apprentice - Women in Gas

Work alongside experienced engineers in customers’ homes, learning how to carry out repairs, maintenance, and installations Respond to gas-related issues, helping to make homes safe and putting customers at ease Build confidence in diagnosing problems and taking the right action to resolve them Communicate clearly and calmly, making sure customers feel informed and reassured Support customers who may need extra help, showing patience, care and understanding Learn through a mix of hands-on experience and training at our York Training Centre Follow safety procedures carefully, taking responsibility for your work Develop your technical skills, judgement, and confidence as you grow into the role

Training:
You’ll start with an induction week at Thorpe Park, Leeds, including HR, health and safety, equipment fitting, and course enrolment You’ll meet your manager early on and be supported to get set up with everything you need During weeks 2–5, you’ll spend time on patch, learning alongside experienced engineers and getting a feel for the role You’ll also complete training in areas like health and safety, mental health, and safeguarding From week 6, you’ll move into full-time training at our York Training Centre Learning is a blend of classroom sessions, practical training, and supported experience out on the job You’ll gradually build a portfolio of work as your confidence and skills develop

Training Outcome:

All progression is subject to role availability and future applications, but your career could take you into:

Moving into a qualified role within our Service Beyond the Meter team
Becoming a confident, fully competent Gas Operative supporting customers independently
Building your skills further through more complex and specialist work
Progressing into roles such as Lead Operative or Team Leader
Exploring wider opportunities across the business as you develop

Employer Description:

We deliver gas to 2.9 million homes and businesses across the North East, Northern Cumbria, and much of Yorkshire, through a network of over 37,000km of underground pipes. Serving both major cities and rural communities, we are committed to safety, reliability, and innovation. Our values – Trailblazing, Empowered, Heartfelt, Community Focused, Intellectually Curious, and Happy, shape everything we do. We are proud to champion equality, diversity, and inclusion, and actively support initiatives alongside our Colleague Communities (LGBTQ/Women’s/Roots&Resonance/Parents&Carers/DisABILITY) to ensure we reflect and uplift the communities we serve.

Working Hours :
You’ll begin working Monday to Friday, 8:30am–5:00pm, while you build your skills. As your confidence grows, you’ll move onto a rotating shift pattern covering 24/7 operations, including evenings, nights, and weekends.

Skills:
Communication skills,Attention to detail,Customer care skills,Problem solving skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience,Calm under pressure,Good judgement,Empathy