Customer Engineering Apprentice - Gas Network

Work alongside qualified engineers in customers’ homes to carry out repairs, maintenance and installations Respond to gas-related issues, helping to make homes safe and identifying faults Learn how to diagnose problems and take the right action to resolve them Communicate clearly with customers, keeping them informed and reassured Support customers in vulnerable situations with care, patience and respect Complete practical training at the York Training Centre alongside on-the-job learning Follow safety procedures and company standards at all times Develop technical knowledge, confidence, and decision-making skills over time

Training:
Gas Network Craftsperson Level 3 Week 1 induction at Thorpe Park, Leeds, including HR induction, health and safety certification, equipment fitting and course enrolment Introduction to your manager and collection of PPE
Weeks 2–5 working on patch, gaining on-the-job experience alongside experienced engineers Additional training in health and safety, mental health, safeguarding and EDI From week 6 onwards, full-time training at our York Training Centre Blended learning including classroom theory, practical training and supported on-the-job experience Ongoing portfolio building to support successful completion of the apprenticeship

Training Outcome:

All progression is subject to role availability and future applications, but your career could take you into:

Progress into a qualified role within our Service Beyond the Meter team Develop into a fully competent Gas Operative working independently in customers’ homes Opportunity to take on more complex work and specialist skills Progression into roles such as Lead Operative or Team Leader Further development opportunities across the wider network

Employer Description:

We deliver gas to 2.9 million homes and businesses across the North East, Northern Cumbria, and much of Yorkshire, through a network of over 37,000km of underground pipes. Serving both major cities and rural communities, we are committed to safety, reliability, and innovation. Our values – Trailblazing, Empowered, Heartfelt, Community Focused, Intellectually Curious, and Happy, shape everything we do. We are proud to champion equality, diversity, and inclusion, and actively support initiatives alongside our Colleague Communities (LGBTQ/Women’s/Roots&Resonance/Parents&Carers/DisABILITY) to ensure we reflect and uplift the communities we serve.

Working Hours :
Start Monday to Friday, 8:30am - 5:00pm during initial training. As you progress, you’ll move onto a rotating shift pattern covering 24/7 operations, including evenings, nights and weekends.

Skills:
Communication skills,Attention to detail,Customer care skills,Problem solving skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience,Calm under pressure,Good judgement,Empathy