Support Lead Apprentice

Solid understanding of software troubleshooting principles and experience in providing technical support for software applications Take ownership of support tickets and testing responsibilities, proactively seeking out opportunities to assist users and identify software issues without waiting for tasks to be assigned

Training:
Velocity apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team Using their expert knowledge, they will provide the skills necessary to succeed in the workplace and to expand future career prospects Throughout the apprenticeship, learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their programme

Training Outcome:

The role offers long-term security and the opportunity to progress into a permanent position.

Employer Description:

Velocity Academy is a training and development initiative linked to Velocity 1st, focused on building early‑career talent in technology and software support roles. It aims to equip apprentices and junior professionals with practical skills in IT support, testing, and software troubleshooting through a combination of hands-on experience and structured learning.

Working Hours :
Monday to Friday, 9.00am to 5.00pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills