Director of Rooms

Director of Rooms
Montauk, NY
$140,000–$150,000 per year (Full-time, Exempt)
Benefits: Health, dental, vision, 401(k), company discounts

I am hiring on behalf of a luxury oceanfront resort seeking an experienced Director of Rooms to lead all front-of-house room operations, ensuring exceptional guest experiences and operational excellence in a high-end hospitality environment.

This is a senior leadership role overseeing Housekeeping, Front Office, and Guest Services, with responsibility for driving service standards, team performance, and overall guest satisfaction.

Key Responsibilities:

Oversee daily operations across Housekeeping, Front Office, and Guest ServicesLead, mentor, and develop departmental managers and frontline teamsEnsure consistent delivery of luxury service standards and guest experience excellenceConduct regular inspections of rooms and public areas to maintain quality standardsManage departmental budgets, forecasting, and key performance indicatorsDrive operational efficiency while maintaining high service levelsHandle guest feedback and resolve service issues promptly and effectivelyCollaborate with other departments to ensure seamless guest journey and operationsSupport strategic planning, renovations, and service improvements

Requirements:

5–7 years’ experience in Rooms Division leadership within luxury hotels or resortsStrong background in Housekeeping operations essentialProven ability to lead multi-department teams in high-volume environmentsStrong financial acumen with experience managing budgets and KPIsExcellent communication, leadership, and organisational skillsExperience with hotel systems such as OPERA and HotSOS preferredFlexible availability including weekends and holidays

This is an excellent opportunity to join a leading luxury resort and play a key role in shaping world-class guest experiences at a senior leadership level.