IT Service Operation Support Apprentice – HUBER+SUHNER– Cambridge, CB4 0WN– Up to £20k p/a – 37.5hrs

The IT Apprentice provides direct user 1st line support by handling help desk or service desk escalations and managing the day-to-day service operations of the HUBER+SUHNER Polatis Infrastructure

IT Support (1st & 2nd Line) 

Provide first-line technical support to end users (hardware, software, and applications)  Assist with second-line issue resolution under supervision  Log, track, and update incidents and service requests using ITSM tools (Service Now)  Support device setup, configuration, and deployment (laptops, desktops, mobile devices)  Assist users with Microsoft 365, collaboration tools, and business applications 

System Stability & Resilience:

Support monitoring of IT systems to ensure uptime and performance  Assist in routine maintenance, updates, and patching activities  Help implement backup and recovery procedures  Contribute to documentation of systems and processes 

Networks:

Assist in maintaining wired and wireless network infrastructure  Support troubleshooting of connectivity issues (LAN/WAN/Wi-Fi)  Help with network device configuration under guidance (switches, routers, firewalls) 

IT Security:

Support implementation of IT security policies and best practices  Assist with user access management and permissions (IAM)  Participate in security monitoring and basic incident response  Promote awareness of cybersecurity across the organisation 

Cloud Systems: 

Support administration of cloud platforms (e.g. Microsoft 365, Azure)  Assist in user provisioning, license management, and cloud-based services  Help monitor performance and availability of cloud applications 

Testing & Problem Solving:

Assist in testing new systems, updates, and changes before deployment  Troubleshoot technical issues using structured diagnostic approaches  Escalate complex problems appropriately with clear documentation  Contribute to continuous improvement through root cause analysis  

Working Environment: 

Fully office-based role to support hands-on learning and collaboration  Interaction with end users, engineers, and cross-functional teams  Exposure to enterprise IT systems, infrastructure, and manufacturing-support environments  

Training:
During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined weekly remote classroom-based training, workplace assessment/training and online learning working towards completing the Information Communication Technician standard

The training covers the following core occupational duties: 
https://www.instituteforapprenticeships.org/apprenticeship-standards/information-communications-technician-v1-2  

Training Outcome:
Upon completion of the apprenticeship, the successful candidate will have a level 3 qualification as a ICT Support Technician

Employer Description:

We enable the HUBER+SUHNER Polatis business to achieve excellent results in the most efficient way by providing the right information, at the right time, in the right format, to the right people, in a secure way for further processing, collaboration or decision making, wherever the people are and whatever device they use.  

Working Hours :
Monday - Friday, Shifts to be confirmed.

Skills:
Communication skills,IT skills,Customer care skills,Problem solving skills,Team working,Initiative,Lone working