Visitor Assistant Apprentice

The postholder will develop a broad range of business administration skills including planning, record keeping, communication, and service improvement, contributing to front-of-house operations, bookings, events administration, and income generation Welcome visitors and deliver excellent customer service at reception and in the display spaces Help deliver visitor services that are customer-focused, innovative and, where applicable, income generating Support income generation and commercial services by assisting with the administration and day-to-day operation of visitor and commercial services, including taking payment in our shop and café, cashing up, taking bookings for events and answering visitor enquiries and questions in person and on the telephone Nurture and retain both new and repeat visitors and customers Provide reception and gallery stewarding whilst maintaining the highest possible standards of health & safety, security (visitors, staff, premises & collections) and customer care Undertake regular routine housekeeping across the museum (including cleaning toilet areas, vacuuming and cleaning the café) and deep/conservation cleaning (following training) Completing minor maintenance tasks (with guidance) to ensure that the Museum is clean and presented to the highest standards at all times Be customer focussed. A commitment to supporting as many people as possible to access the museum and our services Support administrative processes such as maintaining accurate records for bookings, events, and visitor data using appropriate systems Assist and contribute to monitoring visitor feedback and identifying how we can improve our service Contribute to the administration, organisation and coordination of events, including pre- and post-event room and refreshment set-up/pack-down Maintain positive working relationships with SDC colleagues, the Cowle Trust, contractors, actual and potential customers and users, voluntary organisations Support and facilitate events Able to be a positive and constructive teamwork and support the team working in effective ways  Take responsibility for managing own workload and making day-to-day decisions within defined procedures, seeking guidance where appropriate Routine decisions on aspects of work with all other decisions being referred to Front of House Manager, Front of House Supervisor or Casual Duty Manager

Training:
Cirencester College  Business Administration Level 3 Whilst the majority of training will take place at the employers' premises, there will be occasional attendance required at Cirencester College

Training Outcome:
Potential for a full time role once the apprenticeship has been completed

Employer Description:

Stroud District Council is the local government authority for the Stroud district in Gloucestershire, England, headquartered at Ebley Mill.

Working Hours :
Shifts to be confirmed, may include weekdays, weekends, Bank Holidays and occasional evenings.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Presentation skills,Administrative skills,Logical,Team working,Creative,Initiative,Non judgemental