IT Desktop Support Engineer

Role: IT Desktop Support Engineer Type: 12 Month FTC Location: Scarborough Salary: £32k - 36k 2fawcett are recruiting for an IT Desktop Support Engineer to join our client initially on a 12-month fixed term contract.

As the Desktop Support Engineer, you will be responsible for responding to client support requests within the Scarborough region.

Key responsibilities • Responding to client support requests.

• Contacting clients to find out the nature of the problem.

• Travelling to the client’s location or connecting via a remote link.

• Troubleshooting hardware and software issues.

• Installing and maintaining hardware and computer peripherals.

• Installing and upgrading operating systems and computer software.

• Troubleshooting networking and connection issues.

• Advising on software or hardware upgrades.

• Providing basic training in computer operation and management.

• Completing job reports and ordering supplies.

Skills & Experience • Computer OS/Peripherals troubleshooting.

• Handling Different PC Operating Systems ( Windows 7/8 and 10).

• Performing Hardware Software Installation ( understanding of deployment tools like SCCM).

• Basic knowledge of SOE and group policies.

• Printer support.

• Good knowledge of MS Office tools installation & troubleshooting.

• Excellent customer service and people skills.

• Field experience supporting a variety of technologies and services.

• Advanced technical abilities including solid troubleshooting skills applicable to Windows, Apple, and virtual operating systems.

• Ability to manage time and resources to meet or exceed expectations in high-profile situations while maintaining professionalism under pressure.

• Windows OS (Windows 7 & 10).

• Microsoft Office & Office 365 applications.

• PC/Laptop hardware.

• PC/Laptop peripherals, including printers.

• Mobile devices.

What you get in return • Competitive Salary • Development Opportunities • Potential to be extended / made permanent