Business Administration Apprentice

Office & Administrative Support:

The apprentice will play an important role in keeping the office running effectively by:

Managing incoming calls, emails, and enquiries, ensuring they are handled professionally and directed to the correct team members. Supporting the creation, updating, and organisation of digital and paper based records. Assisting with general office duties such as filing, scanning, data entry, and document preparation. Helping maintain a tidy, organised, and welcoming office environment.

Customer & Community Engagement:

Angel Trust Trading interacts with a wide range of customers, supporters, and partners. The apprentice will support this by:

Providing friendly and helpful customer service both in person and over the phone. Assisting with booking enquiries, order processing, or service requests depending on business needs. Supporting community focused activities, events, or campaigns where required. Ensuring all interactions reflect the organisation’s values of compassion, professionalism, and integrity.

Business Operations & Coordination:

The apprentice will gain experience in the operational side of the organisation by:

Assisting with scheduling, diary management, and internal communication. Helping prepare reports, spreadsheets, and basic business documents. Supporting stock management, supplier communication, or purchasing tasks where relevant. Contributing to the smooth coordination of projects, events, or trading activities.

Digital & Systems Support:

Developing confidence with digital tools is a key part of the apprenticeship:

Updating internal systems and databases with accurate information. Supporting social media updates, website content, or marketing materials under guidance. Learning to use office software confidently, including email, spreadsheets, and document creation.

Training:

Monthly tutor visits and dedicated 6 hours per week in the work place for off the job training.

Training Outcome:

Potential progression into roles such as Administrative Assistant, Customer Service Coordinator, Marketing Support, or Office Coordinator within Angel Trust Trading or the wider Angel Trust organisation.

Employer Description:

Angel Trust is a registered charity that supports people in need across County Durham.

Working Hours :
Monday to Friday 9 am – 5pm with 30 minutes unpaid lunch break.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Presentation skills,Administrative skills,Team working,Initiative,Non judgemental,Patience,Positive attitude,Willingness to learn,Reliability,Punctual,Proactive approach