Charity Business Administration Apprentice

The Business Administration Apprentice will sit within the operations team, but provide support to functions across the charity, developing their own professional skillset, whilst contributing to Lingen Davies’ effective operational delivery and identification of improvements, as well as the overall charity aims and objectives.

The post will require you to:

Support the smooth running of the Lingen Davies offices and administrative functions across three sites Act as a first point of contact for our supporters and the general public, maintaining empathy, compassion and professionalism at all times Build positive working relationships across the team Contribute to a positive working environment, including working collaboratively to overcome operational challenges and improving internal systems Demonstrate the charity’s values and behaviours in all communications and interactions Carry out other tasks that are within the scope, spirit and purpose of the role

Every day is different at Lingen Davies – you may be taking donations from supporters, supporting financial processing, working with our volunteers, helping the team to get ready for a fundraising event, or joining in a whole team training day.

General Duties:

Answering phone calls, emails, and general enquiries in a professional and empathetic manner Handling incoming and outgoing post Maintaining accurate records and databases (e.g., service users, donors, volunteers, and financial transactions) using our Beacon CRM database and Xero finance ledger Preparing basic documents, letters, and reports using Office 365 programmes Making room bookings for meetings, both internal and external, on and off-site Taking minutes and distributing follow-up actions Signposting visitors to relevant services as needed (internally or externally, face-to-face, on the telephone, or online)

Finance Support:

Help process payments, including cash/cheque/card donations, invoices, receipts, and expense forms Support basic financial record keeping under supervision Assist with tracking donations or funding income

Data Entry:

Input and update supporter and finance data in line with GDPR and data protection policies, ensuring records are accurate and up to date Help maintain confidentiality and sensitivity when handling personal information

Service Delivery Support: (inc. Live Life and Cancer Champions)

Make room bookings for workshops and training sessions, both on and off-site Manage registrations for both wellbeing sessions and cancer champion training, including communications with participants as required Support monitoring and evaluation processes across a range of service delivery Assist in collecting and reporting basic statistics (e.g. numbers trained, event evaluation, service usage, general feedback)

Fundraising & Events Support:

Provide a range of administrative support in the preparation and delivery of fundraising events Help to maintain participant database information and communications pre-and post-event Support event logistics (registrations, materials, including being part of the ‘on the day’ delivery team)

 

Training:

You will be required to attend one day per week training at Shrewsbury College, London Road campus, with the remaining working week on site at Lingen Davies.

Training Outcome:

The charity is going through a significant period of growth, although there is no guarantee of permanent post within the team at the end of the apprenticeship period. Any opportunities for retention/progression will be discussed with the post holder as part of their professional development.

Employer Description:

Lingen Davies Cancer Support supports people across our region who have been impacted by cancer. We do this by:

Improving cancer prevention and early diagnosis Enhancing cancer treatment and services locally Supporting people to live well, with and beyond cancer

 

Lingen Davies launched in 1979 to bring cancer services closer to the people of Shropshire, Telford & Wrekin, and Mid-Wales. Since then, we estimate that more than 100,000 people have had their cancer treatment and care improved as a direct impact of our work and cancer appeals.

We undertake a wide range of fundraising activities, and our income has grown from around £3-400k per annum 10 years ago, to nearly £1.5m per annum in 2024/25. Alongside our traditional fundraising and grant making work, we have more recently developed our own service delivery team within the charity.

Working Hours :
Monday to Friday 8.30am to 4.30pm 37.5 hours per week. Occasional evening and weekend work may be required to support events, in which case TOIL (time off in lieu) will operate.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Team working,Initiative,Non judgemental,Patience,Physical fitness