Business Administrator Apprenticeship

Key Responsibilities:

Support the team in handling breakdown and service-related enquiries. Learn how to log, plan, and monitor emergency and non-emergency breakdown calls. Accurately record breakdown information and maintain live job updates within internal systems. Assist with dispatching work to engineers and approved third-party suppliers. Learn to use management systems to transmit and monitor jobs effectively. Maintain professional communication with customers throughout the breakdown and repair process. Support the review and follow-up of breakdown activity from the previous day and overnight operations. Assist with rebooking, replanning, and updating job statuses. Complete administrative and data entry tasks accurately and within required timescales. Input and maintain information across customer and fleet management platforms. Support the wider team with customer calls and planned maintenance scheduling. Work alongside colleagues to coordinate engineers and third-party suppliers during service attendance. Learn company procedures, contractual KPI requirements, and health & safety standards. Always deliver a high level of customer service and professionalism. Participate in ongoing training and development activities as part of the apprenticeship programme. Undertake any additional duties appropriate to the role and level of training. Support scheduling and monitoring of legal inspections within required timescales.

Training:
Business administrator Level 3 Apprenticeship Standard Weekly off-the-job training Bi-weekly virtual or face-to-face learning session Training schedule has yet to be agreed upon; further details will be made available at a later date

Training Outcome:

The opportunity to gain full-time permanent employment and to progress within the organisation.

Employer Description:

At JC Payne we are one of the leading Commercial Vehicle Bodybuilders in the UK.

We are based in Aldridge, West Midlands and located within 5 miles of the main motorway network.

We operate out of a 130,000 sq ft factory and build on all manufacturers of commercial vehicle chassis cabs, from the small 3.5 tonne car and van manufacturers, all the way up to the heavy truck manufacturers 26 tonne rigids, including everything in-between.

In addition to building all your standard van and truck bodies which you will find listed in our “Products Section”, we also offer a “Special Products” service where we can build the more unusual and bespoke bodies that you may require. We will consider any commercial vehicle bodybuilding project, just let us know your requirements.

As well as commercial vehicle bodybuilding, JC Payne offers a repair, assistance, breakdown and parts service within our “Specialist Services” side of the business.

Working Hours :
Monday to Friday 9am to 5pm with half hour lunch.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative