Apprentice Facilities Services Manager

As an Apprentice you will gain specialised training based on your individual aspirations and specific apprenticeship requirements. Supportive instruction and tuition from world leading technical staff and researchers will be provided to equip you with a range of diverse skills, whilst rotating through our specialist areas across our Faculty. 

Your successful development is pivotal to our programme objectives, university aims and your future career.

Day to day duties will include, but not be limited to:

Facilities Operations:

Assist in the day-to-day management of buildings, equipment, and workplace services Support the monitoring and maintenance of facilities to ensure a safe, secure, and comfortable environment Coordinate maintenance schedules, repairs, and planned preventative maintenance Respond to facilities-related queries, issues, and service requests

Service Delivery:

Support the delivery of facilities services within a predominantly technical environment  Monitor service performance against agreed standards and identify areas for improvement as part of the University’s Future Foundations programme Resolve service delivery issues and implementing corrective actions

Contractor and Supplier Coordination:

Work with external contractors and service providers for maintenance and operational service needs Carry out contractor performance monitoring and compliance with service agreements Conduct procurement activities and supplier liaison

Health, Safety, and Compliance:

Ensure compliance with health & safety legislation and organisational policies Carry out and follow risk assessments and inspections Ensure facilities operations meet environmental, safety, and regulatory standards

Property and Asset Management:

Maintain records of property, assets, and equipment Advise on space planning and utilisation activities where required  Contribute to maintenance planning and lifecycle management of assets once experienced

Customer and Stakeholder Engagement:

Liaise with internal departments and stakeholders to understand facilities requirements Maintain positive relationships with stakeholders and service user Support handling of complaints and feedback to improve service quality

Financial and Performance Support:

Support budget monitoring, cost control, and financial reporting.  Carry out contract management and performance reporting processes.  Contribute to achieving value for money in facilities services delivery. 

Continuous Improvement and Sustainability 

Drive initiatives such as the NGI Pilot Scheme to improve efficiency, sustainability, and service quality.  Support environmental and energy management activities (LEAF).  Contribute to innovation and continuous improvement projects, then apply these skills. 

Training:

Apprenticeships include off the job learning to develop the knowledge, skills, and behaviours required in your career. 

Greyseal, our apprenticeship provider will deliver online training sessions to support your knowledge development, whilst assigning tasks to work towards in your place of work to create a portfolio of skills based on your abilities within the role. 

A day per week will be awarded for you to study on this element and also added time to further continual development and kick start your career. 

Training Outcome:
Upon completion of the apprenticeship in 2 years’ time, you will have a portfolio of key science and engineering skills and a wealth of varied, relevant experience Most apprentices are successful in securing a role with the university or choose to continue their academic studies Whilst we cannot guarantee a permanent position at the University of Manchester, we endeavour to match apprentices with appropriate vacancies and support them through the entire application process

Employer Description:

One of the world’s leading universities built on research and teaching practices, coupled with one of the most respected apprenticeship programmes in the UK. Our programme builds its success’s year-on-year and continues to develop, matching the needs of the university and our community. We are proud of our strong reputation, supporting each of our apprentices with individualised training, specialised projects, and targeted development to build a future career at the cutting edge of technology.

Working Hours :
Monday - Friday, 9.00am - 5.00pm (variable times to suit workplace requirements) with 1 hour for lunch.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Logical,Team working,Initiative,Non judgemental,Patience,Passion for facilities service,Customer service ambition