Leisure Team Member Apprentice L2

What you’ll do:

Customer Experience

Understand the services and products on offer to assist with customer questions and queries. Support different types of customers with different needs. Support the centre in gaining customer feedback on our products and services, including dealing with customer complaints. Support the centre to deliver swimming lessons where required (qualification dependent). Share knowledge with customers on the role exercise plays in health and well-being. Conduct customers' gym inductions and health screening where required (qualification dependent). Plan and deliver exercise sessions to meet customers' health and fitness goals.

People Experience

Support GLL's visions and values. * Attend and participate in all apprenticeship workshops, meetings, and reviews with your tutor and general manager. Ensure all training and qualification deadlines are met in agreement with your tutor and manager. Achieve and maintain all necessary qualifications, including ongoing CPD training.

Keep up-to-date with trends and developments in the leisure industry. As a leader within the leisure industry, we can also offer scope to progress your career and job variety, like nowhere else. You will be enrolled on a Leisure Team Member apprenticeship programme, which takes approximately 18 months to complete, as well as completing the following qualifications throughout the length of your apprenticeship: 

National Pool Lifeguard Qualification (NPLQ) Certificate in Teaching Swimming Level 2 Gym Instructor. As a leader within the leisure industry, we can also offer scope to progress your career and job variety like nowhere else. As a charitable social enterprise and cooperative owned by our staff, GLL is a unique organisation for you to have a career with!

The basics:

This is a permanent position. Hours of work will be negotiated with you in line with the needs of the service; flexible working may be possible. Working from home is not possible in this role. We are an accredited Living Wage employer with industry-leading rates of pay. We can offer a career, not just a job, with extensive Learning & Development support available.  A uniform will be supplied and must be worn. GLL is Values Driven, not Profit Driven. We work hard to benefit the communities we operate in. As a staff-owned organisation, you will be given the opportunity to join the society and have a stake in your business.

Training:

The apprentice will receive full on-the-job training as well as 20% off-the-job training. They will also receive a full wrap-around service from SCL.

Training Outcome:

The apprentice can progress on to the next level once they have completed their apprenticeship.

Employer Description:
GLL is a not-for-profit charitable social enterprise committed to delivering a better quality of fitness and leisure, libraries, and performing arts facilities for everyone. We're committed to providing access to quality community facilities - and more - at a price everyone can afford. We already manage over 258 facilities, and we're adding more all the time, operating under our 'Better' brand. Unlike many other brands, we are for everyone. Community is at the heart of everything we do, and we want to make sure that everyone can live a healthy and active lifestyle

Working Hours :
TBC at the interview stage

Skills:
Communication skills,Swimming Skills ,Organisation skills,Customer care skills