Customer Service Practitioner Apprentice

Greet patients and customers politely at the counter and on the phone Receive and process prescriptions (NHS and private) Label, assemble, and check medicines under the pharmacist’s supervision  Manage stock: ordering, unpacking deliveries, and checking expiry dates Maintain accurate patient and prescription records Handle cash, card payments, and NHS exemption checks Deliver excellent customer service to patients and visitors within the pharmacy Support customers with general enquiries both in person and over the phone Assist with stock control, replenishment, and checking deliveries Maintain a clean, organised, and professional working environment Support the team with administrative and day-to-day pharmacy duties Develop communication and teamwork skills while working in a healthcare setting Follow company procedures, health and safety, and confidentiality guidelines Build confidence in dealing with customers and handling sensitive information professionally

Training:

L2 Customer Service Practitioner Standard Training is conducted within the store and a trainer will be allocated for on/off training.

Training Outcome:

Potential to go onto further training following completion Possibility of full-time employment upon completion.

Employer Description:
Newline Pharmacy are a local independent chemist within Northumberland and North Tyneside. As a family-owned business now with six locations, we personally assist our patients by providing timely medications, free deliveries, treatment and advice for minor ailments, immunisations, and more.

Working Hours :
Shifts between 9-5.30pm Mon-Fri and 9-12pm Sat.

Skills:
Administrative skills,Analytical skills,Attention to detail,Attention to detail,Communication skills,Customer care skills,Initiative,Logical,Non-judgmental,Patience,Team working