IT Support Apprentice

To provide exceptional first line support for staff and students, and escalate to 2nd line as and when required To monitor the Trust helpdesk and respond to phone calls with outstanding customer service and communication Ensuring requests are dealt with quickly and efficiently, while prioritising tasks Changing staff and student passwords on various Trust systems when requested Assisting staff and students with simple user login issues
To provide simple printer maintenance such as paper jams and toner changes To deal with classroom A/V issues, including projector and sound problems To assist with the maintenance of the ICT Inventory, making changes when necessary Manage the updating and configuration of the Trust’s iPads using Mobile Device Management and Apple School Manager services Manage the updating and configuration of the Trust’s Chromebooks through Google G Suite Support the reimaging and configuration of desktop machines, laptops, iMacs and MacBook Pro’s To assist staff and students with simple software support To assist staff with the setting up of ICT equipment when required To assist with setting up on laptops / computers for controlled condition lessons and exams Make simple updates to the Trust Academy’s websites To assist with the monitoring of the Trust’s Internet filtering system To support staff with the creation of classroom resources when required To carry out and maintain DSE assessments for staff when required Keep up to date with technological developments in education Deal with CCTV queries when requested in a confidential manner To implement and promote the TMET policies and procedures relating to all areas of employment and service delivery To work in a confidential manner when handling data Maintain high professional standards of conduct, attendance and punctuality To be willing to assist the IT team with any other reasonable duties when required

Quality Assurance and standards:                 

To set a good example in terms of dress, punctuality and attendance To be professional when dealing with visitors, staff, students, outside agencies To attend team and staff meetings as required To be proactive in matters relating to health and safety To implement and promote TMET and the academy’s policies and procedures relating to all areas of employment and service deliver

Additional Duties:

To play a full part in the life of TMET to support its distinctive aims and ethos and to encourage students to follow this example To participate in induction training, staff review process and professional development opportunities To comply with any reasonable request from line manager to undertake work of a similar level that is not specified in this job description To undertake professional duties that may be reasonably assigned by the Head of IT (line manager)

Training:

An apprenticeship consists of a full time role whilst being enrolled onto a course. The working week is scheduled 80% work, 20% online sessions. 

Training Outcome:

A full time position will be offered after completion of the apprenticeship. 

Level 4 Network Engineering apprenticeship available as part of progression. 

Employer Description:

The Mead Educational Trust (TMET) is a highly respected multi-academy trust operating across Leicester and Leicestershire. Founded in 2014, it oversees a network of primary, secondary, and special schools. Its core mission is to promote social justice by providing a world-class education and equal opportunities for all children.

Working Hours :
Monday - Thursday 8.00am - 4.00pm and Friday 8.00am - 3.30pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Initiative,Patience