Admin & Customer Service Apprentice

Carry out general office administration tasks, including filing, scanning, and document management Maintain accurate records using Google Sheets, Microsoft Office applications, and Sage Accounts software Assist with raising purchase orders and processing documentation Manage electronic and paper-based filing systems Upload and maintain electrical certification and compliance records Support audit preparation and client information requests Ensure documentation is maintained in line with company procedures Answer incoming telephone calls professionally and direct enquiries appropriately Respond to customer emails and general enquiries in a timely manner Schedule appointments and confirm bookings with customers Provide customers with updates regarding appointments and ongoing works Handle customer queries and complaints professionally while maintaining high customer service standards Update engineers' diaries and job management systems Liaise with engineers, supervisors, clients, and suppliers to support efficient service delivery Assist with maintaining company accreditation and compliance records Work collaboratively with colleagues to ensure smooth day-to-day office operations

Training:

The Level 3 Apprenticeship in Business Administration includes:

Level 3 Apprenticeship in Business Administration Level 2 Functional Skills in Mathematics (if applicable) Level 2 Functional Skills in English (if applicable)

You will attend a half-day training session with HBTC, where you will develop your business administration knowledge and skills, and work towards any required Functional Skills qualifications (where needed). Additional off-the-job training and an End Point Assessment will also form part of the Apprenticeship.

Training Outcome:

This Apprenticeship offers an excellent opportunity to develop valuable skills, knowledge, and workplace experience. Upon successful completion, there may be opportunities for permanent employment, career progression within the company, or progression onto higher-level qualifications or further education.

Employer Description:

Head-On Electrical is a professional and growing electrical contracting company, delivering high-quality electrical services to domestic, commercial, and industrial clients. The company is committed to providing excellent customer service, maintaining high industry standards, and investing in the development of its team through training, support, and career progression opportunities.

Working Hours :
Monday to Thursday, 8:30am - 4:30pm. Friday, 8:30am - 2:30pm.

Skills:
Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Initiative