Customer Service Apprentice (Level 3)

Duties:

Ensure with service provision a positive customer experience
Process all incoming orders working to AS9100 standard as per NES 002 procedure Manage order life cycle including but not limited to order entry, backlog management, rush orders, customer returns and status update Works to meet or exceed Bookings targets Handle and effectively screen incoming calls Deal with standard sales enquiries Update GP to ensure accuracy of quote hit rate data Process BOMS for all standard and some non-standard parts Provide support and back up to Business Support and the Sales Team Own record keeping of all production route cards Work closely with all functional departments to resolve any issues that would adversely affect the customer experience Provide cover for certain elements of the Customer Services Team Leader during periods of absence Provide cover for certain elements of Contract Review & Project Coordinator’s role during periods of absence To carry out any other tasks requested by the Customer Services Team Leader

Standards of performance:

Deliver excellence in Customer Services, working to the principles of Customer FIRST Embodies the Company Mission, Vision and Values Maintains focus on Continuous Improvement (CI) Systems, records and processes are up-to-date and accurate Information can be located quickly and easily Information is communicated on a timely and effective basis Maintains working knowledge of company products and services No inappropriate use of company systems and facilities Maintains records and workflow to enable others to follow or operate job role Results driven and cost conscious Recognised as contributing to the success and effectiveness of the Business Recognised as an effective and reliable team player

Knowledge and Expertise:

IT skills Excellent verbal and written communication skills Capable of managing and prioritising under pressure Good team player

Training:

Customer Service Specialist Level 3.

Learner will receive a dedicated tutor who will support throughout. Delivery can be tailored to be either face to face or remote.

Training Outcome:
Team Leader  Office Manager

Employer Description:

Dedicated to advancing elastomeric technologies, NES provides superior expertise in the innovation, development, and manufacturing of advanced sealing solutions for some of the world’s most demanding and safety-critical applications.

Working Hours :
Monday to Friday 9am - 5pm.

Skills:
Communication skills,IT skills,Organisation skills,Team working,Initiative