Leisure Team Member Apprentice L2

What you’ll do:

Customer Experience

Understand the services and products on offer to assist with customer questions and queries Support different types of customers with different needs Support the centre in gaining customer feedback on our products and services, including dealing with customer complaints. Support the centre to deliver swimming lessons where required (qualification dependent) Share knowledge with customers on the role exercise plays in health and wellbeing Conduct customers' gym inductions and health screening where required (qualification dependent) Plan and deliver exercise sessions to meet customers' health and fitness goals

People Experience

Support GLL's visions and values Attend and participate in all apprenticeship workshops, meetings, and reviews with your tutor and General Manager Ensure all training and qualification deadlines are met in agreement with your tutor and manager Achieve and maintain all necessary qualifications, including ongoing CPD training Keep up-to-date with trends and developments in the leisure industry.

As a leader within the leisure industry, we can also offer scope to progress your career, and job variety like nowhere else. You will be enrolled on a Leisure Team Member apprenticeship programme which takes approximately 18 months to complete, as well as completing the following qualifications throughout the length of your apprenticeship:

National Pool Lifeguard Qualification (NPLQ) Certificate in Teaching Swimming Level 2 Gym Instructor

As a leader within the leisure industry, we can also offer scope to progress your career and job variety like nowhere else. As a charitable social enterprise and cooperative owned by our staff, GLL is a unique organisation for you to have a career with!

The basics:

This is a permanent position. Hours of work will be negotiated with you in line with the needs of the service; flexible working may be possible. Working from home is not possible in this role We are an accredited Living Wage employer with industry-leading rates of pay We can offer a career, not just a job, with extensive Learning & Development support available A uniform will be supplied and must be worn GLL is Values Driven, not Profit Driven. We work hard to benefit the communities we operate in As a staff-owned organisation, you will be given the opportunity to join the Society and have a stake in your business

Training:

The apprentice will receive full on the job training as well as 20% off the job training from the employer, they will also receive a full wrap around service from SCL.

Training Outcome:

The apprentice can progress on to the next level once they have completed their apprenticeship.

Employer Description:
About GLL: As the UK’s largest leisure operator and charitable social enterprise, we offer a range of careers for everyone in our local communities. We manage over 400 facilities across England, Wales, and Northern Ireland, including public sport and leisure centres, elite sporting venues, libraries, and children’s centres. Our people are from the communities we serve and help us make real changes in their local area. One of our core values is ‘More than a Job’, because working with us opens a wide range of possibilities and opportunities for you, starting with how you work with us. To make sure we are having a positive impact on our people, we also offer some flexible and part-time working options so you can make sure your new job works for you. Subject to vacancies, whether you are after a contractual commitment and a regular work schedule or the freedom of flexible hours, you may be able to choose an arrangement that works best for you and play your part in improving the health and wellbeing of your community.

Working Hours :
To be confirmed at the interview stage

Skills:
Communication skills, Swimming Skills ,Physical fitness,Customer care skills