Car Park Technician Apprentice

With appropriate support and supervision, the apprentice will…

Carry out the maintenance of car park machinery, correct faults and carry out first-line maintenance to ensure business
continuity. Report any unresolved issues to the Senior Car Park Technician. Assist the Senior Car Park Technician in communicating via an on-site intercom with members of the public in order to resolve
enquiries, complaints and faults. Carry out cleansing operations and/or oversee cleansing operations in the council’s multi-storey car parks and pay and display car parks across the borough. Monitor the use of the council’s car parks to ensure the safety of users and the security of assets. Follow Standard Operating Procedures, Risk Assessments, COSHH regulations and all other Parking Services guidance documents to ensure personal safety and the safety of others. Drive a vehicle for the purpose of carrying out parking services operations, ensuring that vehicles and plant are clean and in good working order. Assist the Senior Car Park Technician to ensure business continuity by recording and monitoring stock levels, including
ticket/receipt rolls, machine parts and maintaining car park machinery (Barriers, pay stations, entry/exit terminals). Ensure
communication devices remain in operation at all times (Servers, networks, intercom). Assist the Senior Car Park Technician in undertaking a daily schedule of machine inspections to maximise availability of
payment options for customers. Identify and report any incidents of misuse, such as encampments and fly-tipping. Represent Parking Services in accordance with the standards expected, including the carrying of an identity card and the wearing of the uniform supplied at all times. Communicate with our customers, management team and members of the public in a polite and professional manner, placing the highest possible emphasis on customer care, engagement and feedback.

Training:
An apprenticeship includes regular training with a college or other training organisation At least 20% of your working hours will be spent training or studying on employer sites or via Microsoft Teams Delivery is to be discussed with the training provider and the hiring manager must suit operational needs

Training Outcome:
On successful completion of the apprenticeship, the post
holder will progress to the substantive post of Car Park Technician.

Employer Description:

Our work spans over 3,900 colleagues across hundreds of roles, professions and services, making us one of the most diverse and complex employers in the region. We are responsible for delivering a wide range of essential public services and strategic priorities that shape the places, communities and lives of our residents every single day.

From frontline delivery to professional, technical and corporate roles, our organisation brings together expertise from across disciplines to respond to the evolving needs of our borough — supporting people, strengthening communities and driving long-term change at scale.

Working Hours :
Hours of work - 7.4 hour shift times between 06:15am and 01:30am and over 7 days a week on a rolling rota.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience