Office Administrator Apprenticeship

The office administrator apprentice is responsible for supporting the administrative, financial and organisational processes within the school. They will also act as an initial point of contact for parents/carers, visitors and other stakeholders, so will be an ambassador for the school and embody the value, vision and ethos of the school in all interactions. 
 
Duties and responsibilities:  

General administration Update manual and computerised record/information systems  Update and maintain the school calendar    Assist with managing the school’s email inbox, ensuring the school meets its expected response times and that emails are forwarded to the relevant staff member as necessary   Manage and organise completed forms from parents and carers  Report any issues with the school’s IT systems  Organise and distribute incoming and outgoing post   Provide administrative support to staff as needed   Carry out filing, printing and photocopying. Maintain the operation of the printer and photocopier to ensure it’s ready to use at all times, resolving any issues as necessary   Assist with organising parents’ evenings and other meetings and events, including the organisation of rooms and equipment, and providing refreshments as required Keep records in accordance with the school’s record retention schedule and data protection law, ensuring information security and confidentiality at all times  

Reception:   

Act as a first point of contact for parents/carers and visitors arriving at the school Deal with telephone and face-to-face enquiries efficiently and in a professional and supportive manner   Seek support from other colleagues where necessary to respond to complex enquiries   Respond to messages promptly and accurately, passing on information to relevant staff members as necessary   Assist staff and pupils with the information and support they need 

Safeguarding:

Control access to the school in line with the school’s safeguarding procedures, including signing in visitors, checking identification as necessary, issuing passes and notifying them of safeguarding and safety procedures   Be alert to unknown individuals on the school premises and report any concerns in line with the school’s procedures   Administer the school’s filtering and monitoring system for online safety, and escalate any safeguarding concerns following the correct safeguarding procedures 

Written communication: 

Write and send email responses that are professional and uphold the school’s vision and values     Update and distribute online and offline communications (e.g. letters, newsletters, social media posts, etc.) to parents, staff and other stakeholders   

Other areas of responsibility:  

Read and follow the relevant school policies Undertake training required to develop in the role   Ensure all duties and responsibilities are undertaken in line with the school’s health and safety policy 

Training:

In-house training plus the candidate will follow a Level 3 apprenticeship programme and study towards a Level 3 Apprenticeship in Business Administration. This training will be structured and delivered by Cheshire College - South & West. If the candidate does not hold GCSE grades A*-C (9-4) or equivalent, they will be required to complete a Level 2 Functional Skill in the relevant subject. 

Training Outcome:

Potential progression to a higher-level apprenticeship or permanent position upon completion.

Employer Description:

Our educational vision is to be a place;

Of high aspirations, excellence, enjoyment and discovery.
Where everyone feels valued and achieves to the best of their potential. Where self-discipline and very good behaviour is expected. Where all learners are treated fairly and given equal opportunities. Where learners are able to make positive contributions to society and are prepared for future technologies. Where we create motivated, lifelong learners and safely use a range of technologies to enhance and support learning.

Working Hours :
Monday to Friday, working hours TBC

Skills:
Communication skills,Attention to detail,Organisation skills,Ability to respond effectively,Ability to plan,Ability to use own initiative,Ability to take action,Ability to use IT packages,Use of office equipment,Build relationships,Understand data protection,Understand confidentiality,Understanding of safeguarding,Commitment