Office & Logistics Assistant Apprentice

Internal Sales & Customer Support (Approx. 60%)

First Point of Contact: Answering incoming phone calls and emails from trade and retail customers, routing inquiries to the right team members Order Processing: Accurately entering customer orders and quotes into the company’s ERP/sales system Query Resolution: Handling basic product, pricing, and stock availability inquiries with support from senior staff Account Support: Assisting the sales team by setting up new customer accounts and maintaining clean data records After-Sales Service: Keeping customers updated on order statuses, delivery tracking, and handling initial logistics queries

Warehouse & Logistics Operations (Approx. 40%)

Goods Inward: Assisting with receiving deliveries from suppliers, checking stock quantities against delivery notes, and reporting discrepancies Inventory Management: Booking incoming electrical stock into the system and helping with regular stock takes and bin checks. Order Picking & Packing: Accurately picking electrical components from warehouse locations and packing them securely to ensure safe transit Dispatch & Couriers: Preparing packages for courier collection, printing shipping labels, and maintaining a tidy dispatch area Health & Safety: Adhering strictly to warehouse safety regulations, including manual handling guidelines

Training Outcome:
Could lead to a permanent position for the right person

Employer Description:

Electrical component manufacturer, based in Turkey with a warehouse and sales office in Stafford for the UK.

Working Hours :
Monday - Friday, 08:00 - 16:00

Skills:
Communication skills,IT skills,Attention to detail,Number skills,Team working,Adaptability