Desktop Support Assistant - Apprentice

Provide first-line support for desktop, mobile device, collaboration, and meeting room technology issues. Support users through walk-up assistance, Tech Bars, floor walks, and onboarding activities. Assist with laptop imaging, equipment setup, user onboarding, and hardware deployment. Support meeting room and AV technologies including Microsoft Teams Rooms, Zoom Rooms, wireless presentation systems, and hybrid meeting tools. Assist with troubleshooting Microsoft 365 applications, Microsoft Teams, Zoom, VPN, and mobility services. Monitor and update tickets within the ServiceNow platform to ensure timely follow-up and resolution. Assist with hardware inventory management, equipment preparation, and desk setups. Support rollout and adoption activities for new workplace technologies and AI-enabled tools. Document user guidance and technical steps in clear, user-friendly language. Collaborate with other IT teams and vendors as required. Deliver a high standard of customer service and professionalism when supporting users. Additional duties and responsibilities, as assigned.

Training:
The role will follow a structured apprenticeship programme. As this is an apprenticeship, the role will be based on 80% working hours and 20% off the job learning time. This will be a 19-month fixed-term contract based on the duration of the apprenticeship. The apprentice will work within the Europe & Asia User Experience team under a defined development and mentorship plan.

Training Outcome:

The Apprentice will complete a Level 3 ICT Apprenticeship, providing a strong foundation and head start in their career in IT.

Employer Description:

At Goodwin, we deliver unprecedented client value through a unique combination of industry knowledge, legal excellence, and business advisory expertise — all powered by our high-performance culture.

Working Hours :
Monday to Friday, 9.30am - 5.30pm.

Skills:
Communication skills,IT skills,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Initiative