Customer Service Assistant Apprentice

Deliver excellent customer service in person, over the phone, and via email. Assist customers with product advice, sizing, and hockey equipment recommendations. Process customer orders, returns, exchanges, and enquiries efficiently. Build positive relationships with customers and maintain a professional manner at all times. Resolve customer issues and escalate where necessary.
Maintain accurate customer and order records. Replenish stock and maintain high visual merchandising standards.
Keep the shop clean, organised, and welcoming. Support promotional events, teamwear fittings, and busy retail periods. Accurately pick, pack, and dispatch customer orders to ensure a fast and reliable delivery experience. Take pride in preparing orders carefully and professionally to maintain high customer satisfaction. Support the timely processing of online and telephone orders, helping customers receive their equipment when they need it. Assist with customer collections and help ensure orders are ready and accurate. Work closely with the customer service and retail teams to resolve stock queries and fulfil customer needs efficiently. Help maintain organised stock systems to ensure products are easy to locate and available for customers. Assist with stock deliveries and inventory checks to support product availability and service standards. Contribute to a smooth and efficient operation that delivers a positive experience for every customer.

Training:

Training will take place 5 x days per at the workplace with regular visits from the trainer coach for reviews/setting assignments.

Training Outcome:

Potential full-time employment upon sucessful completion of the apprenticeship.

Employer Description:

One Sports Warehouse is a specialist hockey retailer passionate about delivering outstanding service and expert advice to hockey players, clubs, schools, and coaches across the UK. We are a growing family business with a strong community focus and a genuine passion for the sport.

Working Hours :
Monday - Friday (09.00-17.00).

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Number skills,Team working,Initiative,Interest in sport and hockey