Customer Relations Apprentice

Supporting the Service Department which includes:

Answering the telephone and logging service calls Arranging for engineers to attend site Inputting data on to clik software (training will be given) Quoting customers Ordering spare parts Checking deliveries Dealing with queries Filing and general administration duties

Training:
You will achieve your Level 2 Customer Service Practitioner Apprenticeship Standard There are workshops that you will need to attend via Zoom You will have a Mentor for one-to-one teaching and learning In-house training will be given to support specifics of the role

Training Outcome:
There will be ongoing training and development for the right candidate upon completion of their apprenticeship

Employer Description:
At Swift Catering Equipment we offer you the widest range of products and services available to the commercial catering industry such as design, project management, manufacture and installation. Swift Catering also install professional kitchens in private dwellings.

Working Hours :
Monday - Thursday ,9.00am - 5.00pm (30 minutes for lunch). Friday, 9.00am - 4.00pm (30 minutes for lunch).

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Logical,Team working,Initiative