ICT Apprenticeship - London

As an Apprentice, you’ll work on a wide range of technology – laptops, tablets, interactive classroom screens, cloud platforms, and security systems – while supporting staff and students across our primary schools.

Day-Day Responsibilities:

Helpdesk & User Support

Respond promptly to IT queries via helpdesk, email, phone, and in person Triaging and resolving basic issues; escalate more complex ones to the IT Manager Provide occasional support at school events (evenings/out-of-hours)

Hardware & Software Maintenance

Set up and maintain laptops, desktops, tablets, peripherals, AV systems, printers, and ID/badge systems Ensure timely installation of OS updates, antivirus, and software patches Monitor asset inventory and manage records accurately

Network & Infrastructure Support

Assist with basic network troubleshooting and maintenance tasks under supervision Support remote access and mobile device connectivity

Documentation & Compliance

Log tickets and maintain documentation in the helpdesk system, including resolutions and procedures Produce simple user guides and contribute to the ICT knowledge base Adhere to GDPR, Child Protection, Safeguarding, Health & Safety policies

Training:

Founded in 1974, we've been delivering market-leading learning and talent solutions for over forty years. We’re privileged to help individuals unlock their potential and realise the value of their skills and talents. As one of the UK's largest and longest-established apprenticeship and training providers, we're proud to help organisations and individuals unlock their potential, and make skills really work for them.

Upon completion of this 15 month apprenticeship, you will have obtained your Information Communications Technician Apprenticeship Level 3 qualification.

Training Outcome:

There is a possibility of being offered a full time role after successful completion of the apprenticeship.

Employer Description:
A multi-academy trust comprising seven primary schools and our central team.

Working Hours :
Monday - Friday, term time only + 2 weeks. Salary is pro rata.

Skills:
IT Skills,Logical,Organisational Skills,Problem Solving Skills,Communication Skills